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FAQs

MY ORDER: Can I modify an existing order?

Yes, please reach out to info@okaicos.com for questions regarding your order. Please include your order number in your request. Service is our highest priority, please allow up to 24 hours to process your request.

PAYMENT: Which payment methods do you accept?

You may use your Visa, Mastercard, Discover or American Express for purchases.

RETURNS & EXCHANGES: What is your return policy?

Items for return must be returned within 14 days of purchase. If your return arrives after the 14 days of the original order date, your return will be shipped back to your original shipping address. We will accept merchandise only if it is in the original condition, unworn, with original tags and receipt. For items returned that are not in this condition, the return will be denied and the merchandise will be returned to you.

We will not accept worn, used, altered or damaged merchandise. If you have a concern or question regarding the condition of your item, please contact us, info@okaicos.com for further information.

SIZING: How do I choose the right size?

On each product page, you have access to our sizing guide for measurements. For more information, please visit our Sizing Guide

CARE INSTRUCTIONS: How do I wash the swim trunks?

We recommend washing cold with like colors, hang dry.

SOCIAL MEDIA & COLLABORATION: I'm interested in partnering with okaicos. Who do I reach out to?

For any questions regarding social media or collaborations, please reach out to info@okaicos.com.

CONTACT US: How can I contact your customer service at okaicos?

We'd love to hear from you. For all requests pertaining to customer service or other general information, please reach out to info@okaicos.com or visit Contact Us